Billing Operations Associate

Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as: 

Billing Operations Associate

 The role of the Global Billing Services team is to provide first-class billing services to multinational customers globally for various innovative telecom products. Timeliness, quality of billing and customer satisfaction are our main goals. As a member of our team you will have the opportunity to work independently in fast-growing environment and contribute to an exciting billing transformation project.

What will you do:

• Ensure timeliness and quality of billing of a pre-defined customer portfolio
• Liaising with multiple parties (e.g. service and sales managers, technical teams, local markets, external partners)
• Identify, analyse issues necessary for query resolution
• Perform validation activities at all steps of the billing cycle
• Act as a single point of contact and manage billing queries by taking proactive ownership of issues (assign priority, owner, timescales) and drive resolution
• Tariff and Call Detail Record analysis
• Manage changes, customer account provisioning and reconciliation activities on different billing platforms
• Identify areas for improvement in internal processes along with solutions

This position is for you if you have:

• Fluency in English is a must 
• 1-3 years relevant experience in multinational/SSC environment
• Ability to work independently, own complex queries and make decision
• Excellent communication and organizing skills and analytical attitude
• Knowledge in excel is required (e.g. formulas, pivot tables)
• Experience in billing or in telco environment is an advantage
• International experience and cultural sensitivity

 Why should you join us:

• The position comes with Vodafone RED subscription – unlimited talk and text!
• Unravel your continuous process improvement mind-set – new ideas are always listened to
• Internal coaching/mentoring culture
• Internal career opportunities

Possibility to work from home